Many consumers don’t know what laws are in place to protect them. State laws all vary somewhat, so you should probably find your state’s attorney general’s office or the office in the state of the merchant you are having problems with. These agencies will tell you if the store you are complaining about has broken any laws and if they have, the attorney general will set them straight. Sometimes there are fines, other times the retailer must correct his practices. If your efforts with the BBB have produced no results, try the office of the attorney general. More teeth. Because it is a state agency, it might take more time for them to get things done, but they are effective. Findlaw.com has a list of all state agencies from A-Z. They also can give you info on a lot of legal issues that apply to consumers today.
Following is an example of Wyoming law that defines unlawful practices;
40-12-105. Unlawful practices.
(a) A person engages in a deceptive trade practice unlawful under this act when, in the course of his business and in connection with a consumer transaction, he knowingly:
( i ) Represents that merchandise has a source, origin, sponsorship, approval, accessories or uses it does not have;
( ii ) Represents that he has a sponsorship, approval or affiliation he does not have;
( iii ) Represents that merchandise is of a particular standard, grade, style or model, if it is not;
( iv ) Represents that merchandise is available to the consumer for a reason that does not exist;
(v) Represents that merchandise has been supplied in accordance with a previous representation, if it has not; except that this subsection does not apply to merchandise supplied to the recipient by mistake or merchandise of equal or greater value supplied as a reasonably equivalent substitute for unavailable merchandise previously ordered by the recipient;
( vi ) Represents that replacement or repair is needed, if it is not;
(vii) Makes false or misleading statements of fact concerning the price of merchandise or the reason for, existence of, or amounts of a price reduction;
(viii) Represents that a consumer transaction involves a warranty, a disclaimer of warranties, particular warranty terms, or other rights, remedies or obligations if the representation is false.
This is just a short example of the laws and remedies available to a dissatisfied consumer in the state of Wyoming, I do not know them all, or to whom they may be applied, but they are there so you can find relief from your problems. So, call your state attorney general’s office and get started. Happy Trails